# Career Opportunity: Join PT Infra Solusi Indonesia (I-Solution) as a Professional Call Center Specialist
Are you ready to elevate your career in customer experience with a forward-thinking industry leader? PT Infra Solusi Indonesia (I-Solution), a premier Human Resources and People Development enterprise operating under the esteemed umbrella of PT Link Net Tbk (LINK), is expanding its dynamic team.
PT Link Net Tbk is a renowned pioneer in broadband communication services, delivering high-speed internet and comprehensive television programming across major metropolitan areas, including Jakarta, Bogor, Tangerang, Bekasi, Surabaya, Bali, and Bandung. Established in Jakarta with commercial operations beginning in 2000, the company continues to set the benchmark for digital connectivity.
If you possess a passion for exceptional service and problem-solving, this comprehensive role offers an exciting platform for professional growth.
## Core Responsibilities of the Call Center Role
As an integral voice of our organization, your day-to-day duties will revolve around maintaining superior customer satisfaction and operational excellence. Your key responsibilities will include:
* Omnichannel Support: Efficiently resolve customer inquiries, issues, and technical constraints across multiple touchpoints, including telephone, email, web applications, and social media platforms.
* Ticket Management: Accurately log, create, and manage reporting tickets for both existing clients and prospective customers.
* Outbound Communication: Proactively contact customers requiring scheduled callbacks to ensure their concerns are fully addressed and resolved.
* Inquiry Resolution: Answer, address, and close all customer queries and service requests in strict compliance with internal company policies and industry standards.
* Performance-Driven Execution: Thrive in a fast-paced environment while consistently meeting and exceeding established performance targets.
## Candidate Requirements and Qualifications
To ensure our clients receive world-class support, we are looking for candidates who meet the following professional criteria:
* Educational Background: Hold a minimum of a Bachelor’s Degree (S1) from any academic major.
Professional Experience: Bring at least 2 years of proven experience working as a Call Center or Customer Service representative within the telecommunications or banking sectors. (Note: High-potential fresh graduates are also encouraged to apply).*
* Language Proficiency: Demonstrate strong, active communication skills in English.
* Work Flexibility: Display readiness to work in a rotating shift schedule to support 24/7 operations.
* Training Commitment: Be fully prepared to complete a mandatory 1-month comprehensive training program prior to deployment.
## How to Apply
Take the next step in your professional journey by submitting your comprehensive application today.
* Send your application to: [email protected]
* Email Subject Format: `[Your Full Name]_Call Center Jakarta`