# Career Opportunity: Customer Service Staff at PT Grahabuana Cikarang (Jababeka Group)
Are you looking to advance your career within one of Indonesia's most dynamic and rapidly growing economic hubs? PT Grahabuana Cikarang, a premier subsidiary of the renowned Jababeka Group, is currently seeking a dedicated and professional individual to join our team as a Customer Service Staff (CCU). This is an exceptional opportunity to become part of a self-sustaining, world-class township strategically located just 40 minutes away from downtown Jakarta, serving as the ultimate destination for residential, business, and investment excellence in the East Jakarta corridor.
## About the Role
As a Customer Service Staff at PT Grahabuana Cikarang, you will act as the primary bridge between our organization and our valued clients. Your daily responsibilities will revolve around delivering stellar service experiences, maintaining administrative accuracy, and upholding the high standards associated with the Jababeka brand.
Key Responsibilities
* Unit Handover Process: Successfully manage and execute the property unit handover procedures for new owners, ensuring complete satisfaction and a seamless transition.
* Customer Complaint Resolution: Handle, investigate, and resolve client grievances and inquiries professionally, turning challenges into positive brand experiences.
* Administrative Management: Oversee and maintain comprehensive documentation and administrative workflows related to customer service operations.
## Candidate Qualifications
To thrive in this role, candidates must meet specific educational, professional, and interpersonal criteria designed to ensure excellence in client relations.
* Educational Background: Minimum of a Diploma (D3) or Bachelor's Degree (S1) in Communication Studies, Management, or a closely related field.
* Professional Experience: At least 1 year of proven working experience in a similar customer service or client relations role.
* Core Competencies:
* Exceptional interpersonal and active communication skills.
* High adaptability in a fast-paced corporate environment.
* Proficiency in utilizing Microsoft Office applications (Word, Excel, Outlook).
* Personal Traits: Highly responsible, naturally friendly, enthusiastic, approachable, and customer-centric.
* Availability: Ready and able to join the company as soon as possible.
## Placement & Application Details
* Work Location: Cikarang, West Java.
* How to Apply: Send your most updated CV and professional resume to [email protected].
Email Subject Format: [Your Full Name]_[Position Name] (Example: John Doe_Customer Service Staff*)
Take the next bold step in your professional journey and build a rewarding career with an industry leader in East Jakarta's premier township today.