# Discover Career Growth at Sinar Mas Land: Customer Service Coordinator Opening
Sinar Mas Land stands tall as one of Indonesia's premier real estate developers, operating as a powerhouse network under Duta Pertiwi. Since its inception in 1987, this visionary enterprise has continuously reshaped the urban landscape through pioneering developments—ranging from high-end residential apartments and sprawling shopping complexes to modern office towers, industrial parks, and fully integrated townships.
Driven by unmatched creativity and innovation, the company's crown jewel is the ambitious master-planned city of Bumi Serpong Damai (BSD), which commenced development in 1989 and has since matured into Indonesia's most successful independent township. Today, Sinar Mas Land proudly commands the largest market capitalization among property firms listed on the Indonesia Stock Exchange. Beyond massive townships, the company’s commercial footprint extends to revolutionary retail concepts like the International Trade Center (ITC) Mangga Dua, a brilliant strata-title commercial model that expanded from the bustling heart of Jakarta to major metropolitan hubs nationwide.
If you want to build a career with an industry titan that values innovation and excellence, Sinar Mas Land is currently expanding its elite team and inviting dynamic professionals to apply for an exciting corporate opportunity.
## Job Overview: Customer Service Coordinator – BSD
Sinar Mas Land is seeking a dedicated and strategic Customer Service Coordinator to be based in the thriving hub of BSD City. In this pivotal role, you will act as the operational anchor for client relations, ensuring that every touchpoint reflects the brand's commitment to premium quality and satisfaction.
Key Responsibilities
* Operational Oversight: Supervise day-to-day customer service activities, maintaining rigorous service standards and maximizing client satisfaction levels.
* Issue Resolution & Dispatching: Receive, assess, and route customer complaints to the appropriate internal departments, facilitating swift and effective resolutions.
* SLA & Process Tracking: Monitor pending client transactions requiring cross-departmental intervention, strictly adhering to established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Performance Reporting: Compile comprehensive reports regarding key customer service metrics, delivering actionable insights to drive continuous departmental improvement.
Candidate Qualifications
To thrive in this role, applicants must meet the following baseline requirements:
* Educational Background: Hold at least a Bachelor’s Degree in Communication, Management, Business Administration, or a closely related discipline.
* Professional Experience: Possess a minimum of 2 to 3 years of hands-on experience in customer service or client-facing environments, such as the hospitality sector.
* Leadership Track Record: Demonstrate at least 1 year of proven experience operating in a supervisory, team lead, or management capacity.
* Industry Advantage: Background experience within the property sector—specifically in Customer Relations (CR) or Tenant Relations (TR)—will be considered a distinct advantage.
* Communication Skills: Exceptional command of the English language, both written and spoken, coupled with strong training and development capabilities.
* Interpersonal Mastery: Exhibit a naturally customer-centric mindset, complemented by top-tier problem-solving skills, emotional intelligence, and team management expertise.
* Technical Proficiency: Fully computer literate with a solid command of Microsoft Office applications.
* Location Readiness: Willing and able to be stationed on-site in BSD City.
## Important Recruitment Notice
Candidates are strongly advised to remain vigilant against fraudulent recruitment activities operating under the guise of Sinar Mas Land. Please note that the official recruitment and selection process is entirely free of charge and does not require any financial contributions from applicants. Furthermore, only candidates who strictly match the outlined qualifications will be contacted for further evaluation. Take the next bold step in your professional journey and apply today to become a valued member of Indonesia's leading real estate innovator.