# Driving Business Growth Through Expert BPO Solutions at PT Telmark Integrasi Indonesia
Navigating the complexities of modern business operations requires a strategic focus on core competencies. Since 2016, PT Telmark Integrasi Indonesia has emerged as one of the fastest-growing Business Process Outsourcing (BPO) firms in the country. Operating as a proud subsidiary of Quiros Networks, the organization delivers comprehensive, end-to-end solutions designed to handle non-core functions seamlessly. By combining highly trained professionals, advanced technology, robust system integration, and state-of-the-art facilities, the company empowers enterprises to optimize efficiency, elevate customer experiences, and accelerate expansion.
## Comprehensive Outsourcing Expertise
Organizations partner with PT Telmark Integrasi Indonesia to streamline their operational workflows. The service portfolio addresses diverse corporate demands, ensuring that every touchpoint between a brand and its clientele is handled with precision. Key service offerings include:
* Customer Service: Delivering responsive, empathetic, and resolution-oriented support across multiple channels.
* Collection Services: Managing financial recovery through structured, compliant, and professional methodologies.
* Telemarketing: Driving sales acquisition and market penetration via targeted phone campaigns.
* Televerification: Validating data, applications, and customer identities with strict adherence to security protocols.
* Telesurvey: Gathering valuable market research and consumer insights through structured telephone interviews.
# Career Opportunities: Join Our Dynamic Team
As a rapidly scaling industry leader, PT Telmark Integrasi Indonesia continually seeks driven professionals to join the workforce. The corporate culture fosters innovation, leadership, and continuous skill development. Current career openings offer exciting pathways for individuals looking to advance their expertise in the financial and customer engagement sectors.
## 1. Team Leader Desk Collection
Leadership is vital to achieving financial recovery targets and maintaining high operational standards. The Team Leader role demands an assertive, strategic thinker capable of guiding a dynamic workforce toward success.
Key Responsibilities:
* Drive and lead a team of professionals to consistently achieve and surpass monthly collection targets.
* Coordinate all daily activities and operational workflows within the Desk Collection unit.
* Conduct continuous performance monitoring, targeted mentoring, and regular coaching sessions for agents.
* Generate comprehensive performance and achievement reports for senior management.
Candidate Requirements:
* Minimum education requirement of a Diploma (D3) or Bachelor’s Degree (S1).
* At least 1 year of proven experience as a Collection Team Leader, preferably within the Financial Technology (Fintech) or Banking sectors.
* Demonstrated expertise in handling late-bucket collections and recovery operations.
* Proficiency in Microsoft Office applications, with advanced capabilities in Microsoft Excel.
* Exceptional interpersonal, verbal, and written communication skills.
* Strong analytical mindset for evaluating performance metrics and resolving operational bottlenecks.
* Willingness to be stationed in Yogyakarta, with local residents strongly preferred.
## 2. Agent Desk Collection
Frontline collection agents serve as the primary bridge between the organization and customers, requiring tact, persuasion, and a strong problem-solving aptitude.
Key Responsibilities:
* Initiate outbound contact with customers via telephone calls and messaging platforms to secure loan repayments.
* Address customer inquiries professionally regarding repayment methods, schedules, and collection procedures.
* Provide transparent and accurate information concerning payment policies, terms, and conditions.
* Analyze payment trends and deliver educational insights to customers experiencing payment delays.
* Propose viable, structured solutions to resolve payment hurdles and facilitate smooth refunds or settlements.
Candidate Requirements:
* Minimum education requirement of a High School Diploma (SMA/SMK) or equivalent.
* Strong verbal articulation, active listening, and persuasive negotiation abilities.
* Solid analytical skills coupled with a proactive approach to troubleshooting.
* Proven ability to thrive in a high-pressure, target-driven environment.
* Comfortable utilizing computer hardware, software, and digital communication tools.
* At least 3 months of hands-on experience working as a desk collection agent.
## How to Apply
If you possess the qualifications, drive, and dedication to excel in a fast-paced environment, PT Telmark Integrasi Indonesia welcomes your application. Take the next step in your professional journey by submitting your comprehensive curriculum vitae (CV) directly to the recruitment team at [email protected].