Finding a career path that balances professional growth, a supportive corporate culture, and a legacy of industry leadership can transform your working life. PT Infomedia Nusantara, a prominent member of the Telkom Group, stands as a beacon of opportunity for talented individuals looking to make a significant impact in the information and communication services sector. Specializing in media publishing, advertising, and contact center solutions, the company serves as a vital communication bridge between businesses and consumers, facilitating seamless information flow across the nation.
To sustain its rapid growth and continue delivering top-tier services, PT Infomedia Nusantara is actively seeking dynamic and motivated professionals to join its winning team for the March 2026 recruitment cycle. This is your chance to build a sustainable career with one of Indonesia's most respected corporate groups.
## The Legacy of PT Infomedia Nusantara
Understanding the rich history of your potential employer provides valuable context for your professional journey. PT Infomedia Nusantara has been a pioneer in the information services landscape for decades, continuously evolving to meet the changing needs of the market.
A Journey of Continuous Evolution
The company's origins date back to 1975, when it laid the foundation for telephone directory services in Indonesia. Operating initially under the Elnusa GTDI subdivision of Pertamina, the entity published the iconic Yellow Pages directory, which became a household name for business listings.
By 1984, the business transitioned into PT Elnusa Yellow Pages. A major milestone occurred in 1995 when Telkom Indonesia invested heavily in the company, leading to its official rebranding as PT Infomedia Nusantara. Today, the company's ownership structure reflects its solid corporate backing, with 51% of shares held directly by PT Telkom Indonesia and the remaining 49% owned by another Telkom subsidiary, Multimedia Nusantara.
Expanding into Modern Business Pillars
From its humble beginnings as a directory publisher, the company has diversified its operations to align with modern technological advancements. Today, it operates across three major business pillars designed to satisfy the massive public demand for digital information, customer relationship management, and business process outsourcing (BPO).
## Career Opportunity: Customer Service Representative (CSR)
As part of its ongoing talent acquisition campaign, PT Infomedia Nusantara is inviting qualified candidates to apply for the position of Customer Service Representative (CSR). This front-line role is crucial in maintaining the high standards of customer satisfaction that the Telkom Group is known for.
Job Description and Key Responsibilities
As a Customer Service Representative, you will serve as the primary face and voice of the brand, ensuring that every customer interaction is handled with professionalism and care. Your daily responsibilities will include:
* Customer Support and Inquiry Management: Providing accurate information, resolving service-related issues, and addressing complaints regarding Telkomsel products and services for all subscribers.
* Issue Escalation: Generating support tickets through designated platforms (such as the Cookies system or other specified tools) to escalate unresolved customer issues to the Service Operation Support division.
* Data Logging and Administration: Identifying and documenting the specific needs, inquiries, or problems of customers and prospects visiting the GraPARI service center using prescribed software applications.
Candidate Qualifications and Requirements
To maintain the high quality of service delivery, PT Infomedia Nusantara has established specific benchmarks for prospective candidates. Successful applicants should meet the following criteria:
* Academic Background: Minimum of an Associate Degree (D3) from an accredited institution, with a minimum GPA of 2.75 for state universities (PTN) or a minimum GPA of 3.00 for private universities (PTS).
* Communication Skills: Excellent verbal communication abilities, with professional proficiency in English.
* Customer-Centric Mindset: A strong passion for helping others, combined with patience, empathy, and active listening skills.
* Work Style: The capability to perform tasks efficiently both as an independent professional and as a collaborative team player.
* Geographical Preference: Candidates residing within the designated city or regency of the placement area will be highly preferred.
## Why Choose a Career with the Telkom Group?
Working with PT Infomedia Nusantara offers more than just a job; it provides a comprehensive platform for personal and professional development. Employees gain exposure to industry-leading technologies, structured training programs, and a clear path for upward career mobility. By joining this organization, you position yourself at the intersection of technology and human connection, gaining skills that will serve you well throughout your entire professional life.
If you are ready to take the next step in your career and contribute to a legacy of communication excellence, prepare your application and updated resume today to seize this incredible opportunity.