# Career Opportunity at PT Djarum: Empowering Business Growth as a Computer User Support Specialist
Established in 1951 in Kudus, Central Java, PT Djarum has evolved from a modest local business into an iconic corporate powerhouse in Indonesia. As one of the premier tobacco producers serving both domestic and international markets, the company leverages cutting-edge technology and modern mass-production facilities to satisfy millions of consumers worldwide while maintaining rigorous quality standards.
Under the guidance of the Hartono family—building upon the foundation laid by founder Oei Wie Gwan—the Djarum Group has successfully diversified its operations well beyond tobacco manufacturing. Today, the conglomerate maintains an expansive multi-sector portfolio that drives significant economic growth across several industries:
* Banking & Financial Services: Bank Central Asia (BCA)
* Consumer Electronics: Polytron
* E-Commerce & Digital Commerce: Blibli.com and Tiket.com
* Media & Entertainment: Mola TV (Djarum Media) and Limelight Pictures
* Agribusiness: Hartono Plantation
* Food & Beverages: Savoria Kreasi Rasa (Yuzu brand) and Sumber Kopi Prima (Delizio Caffino brand)
## The Role: Computer User Support Specialist
As digital transformation sweeps through every tier of modern enterprise, seamless IT operations remain critical to maintaining company-wide productivity. PT Djarum is actively seeking dedicated technology professionals to join its national IT framework as a Computer User Support Specialist.
This dynamic position extends far beyond routine back-office troubleshooting. It demands a balanced blend of sharp technical problem-solving and strong interpersonal skills. As an essential link between complex enterprise systems and everyday users, you will have the opportunity to travel across Indonesia, helping staff maximize the value of their IT tools through hands-on technical guidance, system orientation, and direct support.
## Core Responsibilities and Daily Duties
In this role, you will be directly involved in maintaining the health and efficiency of the corporate digital infrastructure. Key duties include:
* User Technical Support: Delivering timely assistance for hardware and software issues face-to-face, via phone, or through digital helpdesk channels.
* System Maintenance: Executing both technical and non-technical maintenance routines across various enterprise IT platforms.
* Infrastructure Development: Conducting active research and testing to recommend improvements for existing company software and hardware setups.
* System Upgrades: Supporting the deployment and rollout of local and nationwide IT system enhancements.
* User Education & Training: Organizing and leading technical orientation, system updates, and best-practice workshops for employees across divisions.
## Qualifications and Candidate Requirements
To succeed in this role, candidates must demonstrate a solid foundation in computer systems along with a practical approach to client service and team collaboration:
* Educational Background: Bachelor’s Degree (S1) in Information Technology or a related field, with a minimum cumulative GPA of 3.00 out of 4.00.
* Technical Knowledge: Advanced command of PC platforms, Microsoft Windows operating systems, and the standard Microsoft Office suite.
* Networking & Hardware Skills: Practical familiarity with core hardware setups, local area networks (LAN), and wide area networks (WAN).
* Scripting Capabilities: Fundamental knowledge of Windows scripting and basic software development logic.
* Soft Skills: Outstanding communication abilities, patience, and a service-oriented mindset tailored for diverse workplace cultures.
* Location & Travel Flexibility: Readiness to be stationed in major strategic cities—including Jakarta, Kudus, Surabaya, Bandung, or Semarang—and a willingness to travel across the nation as required.
## Build Your Career with an Industry Leader
Joining PT Djarum provides an opportunity to work within one of Indonesia's most respected business groups. While technical support requires dedication, adaptability, and resilience, it offers a deeply rewarding career path for professionals who thrive on solving real-world challenges, building strong professional relationships, and keeping modern digital systems running at peak performance.