Embark on a rewarding career journey with PT Citra Van Titipan Kilat (TIKI), a pioneering logistics and shipping service provider in Indonesia, proudly serving communities since 1970. For over five decades, TIKI has consistently redefined the standards of efficient, secure, and dependable delivery, expanding its robust network to every corner of the archipelago.
## About PT Citra Van Titipan Kilat (TIKI)
TIKI stands as a testament to enduring innovation and commitment within the Indonesian logistics sector. Our extensive operational footprint spans across 69 major cities, bolstered by more than 500 representative offices, 3,200 customer service points, and a dedicated team of 12,000 employees. This vast infrastructure enables us to seamlessly address both domestic and international shipping demands, connecting people and businesses nationwide. Driven by our inspiring motto, "Paketmu Duniaku" (Your Package, My World), TIKI continuously evolves to remain a highly relevant, adaptive, and deeply connected brand, resonating with every generation of our valued customers.
## The Opportunity: Customer Service Specialist
We are seeking a dynamic and dedicated Customer Service Specialist to join our team at PT. TIKI KARAWANG UTAMA. This pivotal role is perfect for individuals passionate about delivering exceptional service and eager to be the welcoming voice and problem-solver for our diverse customer base. As a Customer Service Specialist, you will play a crucial role in upholding TIKI's reputation for reliability and customer satisfaction, ensuring every interaction is positive and productive.
Key Responsibilities
* Cultivate Positive Engagements: Maintain a consistently positive, empathetic, and professional demeanor in all interactions, fostering strong customer relationships.
* Effective Complaint Resolution: Efficiently receive, analyze, and resolve customer inquiries and complaints, striving for satisfactory and timely outcomes.
* Product Knowledge Mastery: Develop a comprehensive understanding of TIKI’s diverse range of products and services to accurately answer questions and provide informed solutions.
* Ensure Customer Delight: Proactively work towards maximizing customer satisfaction by offering professional, courteous, and efficient support at every touchpoint.
Essential Qualifications
To thrive in this role, candidates should possess the following attributes:
* Gender: Female candidate.
* Age: Between 18 and 25 years of age.
* Residency: Currently residing within the Karawang area.
* Education: Minimum educational attainment of High School, Vocational School, or an equivalent qualification.
* Computer Proficiency: Demonstrated ability to operate computers proficiently and navigate standard office software.
* Interpersonal Skills: Exceptional communication abilities combined with a proactive and results-oriented approach to customer service.
## How to Apply
If you meet the above qualifications and are excited to contribute to the TIKI team, we invite you to submit your comprehensive CV and application letter.
* Email Address: [email protected]
* Email Subject Line: Ensure the subject line is formatted as: `YourName_Customer Service`
Important Recruitment Notice
Please be aware that the recruitment process for all positions at PT. TIKI KARAWANG UTAMA is entirely free of charge. TIKI does not solicit any fees or payments from applicants at any stage of the hiring process. We urge all prospective candidates to exercise caution and remain vigilant against potential recruitment fraud.